Login & registration
Mobile verification, OTP wait time, Aadhaar steps, profile information or registration photo.
Provider setup guide →Find+ Help
Help for the step you are on now.
Choose the part of your journey that needs attention. The app keeps booking help connected to that booking, so you do not have to explain everything again.
Choose a topic
Support follows the service journey.
Simple questions receive guidance first. A support conversation opens when personal help or booking context is needed.
Trust, levels & plans
A check needs attention, evidence is pending, confirmations are incomplete, or plan access is unclear.
Understand each status →Search & hire
Service choice, location, availability, price type, schedule or confirming a booking.
Customer journey →Active booking or job
Acceptance, arrival, service start, a quote, time extension, cancellation or completion.
See the connected steps →Payment & refund
Final bill, coupon, cash or UPI confirmation, a disputed payment or a refund request.
Refund help →Feedback & account
Feedback eligibility, profile correction, privacy question, account access or closure.
Privacy choices →How support works
The lightest useful help first.
A normal decline or cancellation does not need a case. A formal review is used only when the issue truly needs evidence or investigation.
Open Help from the relevant screen and select the closest topic.
Use the suggested answer, or continue to a support conversation when needed.
A serious safety, conduct, damage or disputed-payment issue can move to formal review.
Payment & refund help
Start from the affected booking.
Open the payment or refund option in that booking. Explain the amount and reason, then add relevant proof only if requested.
A refund request starts a review; it does not mean money has already moved. The available outcome depends on how the payment was made and what both sides confirm.
Check the final bill
Review the booked service, approved additions, extension, discount and tip.
Choose the payment issue
Tell support whether the concern is about the amount, payment status, refund or a disputed confirmation.
Follow the shown outcome
The booking displays whether more information, the other person’s confirmation or further review is needed.
Urgent concerns
Safety first.
If anyone is in immediate danger, move to a safe place and contact the appropriate local emergency service first. Find+ Help can then assist with the platform record and review.
Use the booking’s Help option for a safety, conduct, fraud or damage concern.
Share truthful, relevant details and keep private information to the minimum needed.
For a non-booking question, email support@sharkplus.one from your registered address where possible.
Need personal help?
Use Help inside the relevant Find+ app for the clearest context, or contact support@sharkplus.one for a general account question.