01
Search
Choose a profession or service and the location where help is needed.
Starts with the actual service needHow Find+ works
One service. Two connected journeys.
Customers and professionals see the same booking move forward from their own side. The current state explains what happened and makes the next valid action clear.
For customers
From need to useful feedback.
Each step keeps the service choice, professional, booking and payment context connected.
02
Best Match
Review the surfaced professional, service fit, availability and displayed trust details.
Alternative matches remain available03
Hire
Confirm the address, schedule, scope and pricing information shown in the app.
Creates the booking04
Active Booking
Follow acceptance, relevant arrival progress, secure start and service actions.
Shows the next valid action05
Payment
Review the final bill and use an available payment method; its confirmation stays with the booking.
Records the settlement state06
Feedback
Rate an eligible completed service and add feedback after the payment state is settled.
Closes the journeyFor professionals
Set up once. Act on what is current.
Your confirmed account, work hours, On duty status and availability determine when suitable requests can be offered.
01
Registration
Add the required profile, contact and profession information.
Makes required setup visible02
Trust & verification
Complete the required checks shown for the account. Levels and optional paid plans remain separate.
Every requirement keeps its own status03
Smart Work Hours
Save the weekdays and time windows when new work can be considered.
Connects schedule and duty04
Ready for matches
Optionally narrow suitable offers by service, distance, time and pending-offer limit.
Normal matching still follows duty and availability05
Accept & service
Review the request, accept it, arrive and use the customer’s service-start code before work begins.
Keeps the active job in focus06
Payment confirmation & customer feedback
Complete the job, confirm the recorded payment outcome and leave eligible customer feedback.
Completes the work historyPricing modes
The price structure follows the service.
Current options and amounts come from the configured service catalog and are shown before the relevant approval. There is no single universal price for every job.
Time-based service
The shown rate is applied to the booked billable time. An extension follows the in-app approval and availability flow.
Defined service total
A configured total covers the defined service scope shown before hire.
Quantity-based work
The configured unit and quantity determine the shown total.
Base plus unit or time
A configured base amount combines with the applicable quantity or billable time.
Inspection, then repair approval
The inspection or diagnosis charge is shown first. If repair is needed, a separate in-app quote must be approved before that additional work proceeds.
A zero-cost inspection is shown as free only when it is explicitly configured as a promotion.
Help at every step
Start from the screen where the issue appears.
Find+ Help covers registration, trust checks, search, hire, active service, payment, refund, feedback and account questions without turning every normal booking action into a case.
Quick guidance first
Choose a topic and use the short answer when it resolves the issue.
Personal help when needed
Continue to support with the relevant account or booking context.
Formal review for serious issues
Safety, conduct, damage, fraud or disputed-payment concerns can receive deeper review.
Choose the journey that fits you.
Use the customer app to find help, or the professional app to set availability and manage service work.